Appointment Policy
Arriving late will reduce the time available for your treatment. While we strive to complete your entire
session within the scheduled time, if you are more than 10 minutes late, it may result in rescheduling
your appointment.
Cancellation Policy
At The Face Place, we have a 24-hour Cancellation/No-Show Policy in place to ensure guests can
schedule appointments in a timely manner and to respect our providers' time. Any appointment that no-
shows and/or cancels within 24 hours will have the following fee automatically charged to the credit
card on file:
All Injection/Medical Appointments:
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15 minutes – $50
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30-59 minutes – $100
-
60+ minutes – $150
All Skin Health Appointments:
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Skin Consultations – $30
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Any Skin Health Service – $50​
If a client no-shows and/or late cancels 3 times, they will then be required to prepay in full for future
services at the time of booking. The amount prepaid is nonrefundable if the no-show/cancellation policy
is violated. If the appointment is rescheduled more than 24 hours before the scheduled time, the
amount paid will be credited toward future services at The Face Place.
We value our providers’ time, as they are often booked weeks to months in advance, and we maintain a
significant waiting list. Last-minute cancellations do not allow us time to fill those openings. We
appreciate your understanding of our cancellation policy, which enables The Face Place to continue
providing the highest quality service to you and future clients while respecting the time of our team
members.
By scheduling an appointment, you agree to our cancellation/no-show policy.
Refund Policy
Services:
At The Face Place, we strive to provide exceptional aesthetic services. Due to the personalized nature of
these treatments and the variability of individual results, we do not offer refunds on services rendered.
While we aim to achieve your desired outcomes, results cannot be guaranteed. Clients are responsible
for any additional treatments needed to attain their desired results.
​
Products:
We do not offer refunds on products purchased. However, defective products may be exchanged within
14 days for the same product only.
Gift Certificates:
Please note that gift certificate purchases are non-refundable.
